How do I open my browser in incognito or private mode?

Opening your browser in incognito or private mode can help you test whether a problem is caused by stored browser data, extensions, cookies, or cached files. Here are instructions for opening a private browsing window in the most common browsers.

Image

Chrome

Windows
  1. Open Chrome.
  2. Click the menu icon in the top-right corner.
  3. Select New Incognito Window.
  4. Go to your Filecamp site and try again.

Shortcut: Ctrl + Shift + N

Mac
  1. Open Chrome.
  2. Click File in the top menu.
  3. Select New Incognito Window.
  4. Go to your Filecamp site and try again.

Shortcut: Command + Shift + N

For more help, visit Google’s documentation.

Image

Firefox

Windows
  1. Open Firefox.
  2. Click the menu icon in the top-right corner.
  3. Select New Private Window.
  4. Go to your Filecamp site and try again.

Shortcut: Ctrl + Shift + P

Mac
  1. Open Firefox.
  2. Click File in the top menu.
  3. Select New Private Window.
  4. Go to your Filecamp site and try again.

Shortcut: Command + Shift + P

For more help, visit Mozilla’s documentation.

Image

Safari

  1. Open Safari.
  2. Click File in the top menu.
  3. Select New Private Window.
  4. Go to your Filecamp site and try again.

Shortcut: Command + Shift + N

For more help, visit Apple’s documentation.

Image

Microsoft Edge

    Windows
    1. Open Microsoft Edge.
    2. Click the menu icon in the top-right corner.
    3. Select New InPrivate window.
    4. Go to your Filecamp site and try again.

    Shortcut: Ctrl + Shift + N

    Mac
    1. Open Microsoft Edge.
    2. Click File in the top menu.
    3. Select New InPrivate window.
    4. Go to your Filecamp site and try again.

    Shortcut: Command + Shift + N

    For more help, visit Microsoft’s documentation.

    Image

    Safari for iOS

    1. Open Safari.
    2. Tap the Tabs button.
    3. Tap the tab group button, usually showing the number of open tabs or Start Page.
    4. Select Private.
    5. Tap Done.
    6. Go to your Filecamp site and try again.
    Image

    Chrome for iOS

    1. Open Chrome.
    2. Tap the menu icon.
    3. Select New Incognito Tab.
    4. Go to your Filecamp site and try again.
    Image

    Chrome for Android

    1. Open Chrome.
    2. Tap the menu icon.
    3. Select New Incognito tab.
    4. Go to your Filecamp site and try again.

    What is incognito or private browsing?

    Incognito or private browsing opens a separate browser session that does not save your browsing history, cookies, or site data after the private window is closed. It can be useful when troubleshooting Filecamp issues because it helps rule out problems caused by cached data, cookies, or browser extensions.

    Private browsing does not make you anonymous online. Your internet service provider, organisation, network administrator, and the websites you visit may still be able to see your activity.

    This guide explains how to open a private browsing window in recent versions of our supported browsers. If you contact Filecamp Support about certain issues, we may recommend this process as a troubleshooting step.

    THIS ARTICLE REVIEWS THE FOLLOWING TOPICS:

    Chrome
    Firefox
    Safari
    Microsoft Edge
    Safari for iOS
    Chrome for iOS
    Chrome for Android

    Related articles