How can I contact Filecamp Support?

We use email to provide high-quality support directly from our team. With businesses of all sizes using Filecamp, email also helps us ensure that all inquiries are handled fairly and consistently. We do our best to respond to every email within a few hours.

We understand that email is not everyone’s preferred support channel. That’s why we’ve built a Support Area with resources, guides, tips, and answers to the most common questions about using Filecamp. Most issues can be resolved through our Support Area FAQ or by contacting us via email.

Email support is available 24/7. You can submit a request directly on our Contact page.

Email is the most efficient way for us to help you because:

• We can review your account, account activity, system details, and other relevant information so we can troubleshoot effectively.
• We can ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send screenshots and videos to guide you.
• Email support keeps a clear record of the conversation in one place. This ensures nothing gets lost if we need to escalate your issue, and you won’t have to repeat previous questions.
• We can route complex questions to the right team member.
• It’s faster. We can investigate complex questions properly without keeping you on hold.

In the future, we hope to offer more ways to communicate with the Filecamp team. For now, please email us, and we’ll respond as quickly as we can.